Who We Are

Our website address is: https://crafio.in

Crafio values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or use our services.

By using Crafio, you agree to the practices described in this Privacy Policy.

 

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account information

  • Order information

  • Customer support communications

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Cookies and similar technologies

 

Account Registration

When you create an account on Crafio, we may collect information necessary to provide our services, manage your account, and process your orders.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

 

Orders and Payments

When you place an order, we collect information required to process and fulfill your purchase, including:

  • Billing information

  • Shipping information

  • Order details

  • Transaction records

Payments are processed securely through third-party payment providers. Crafio does not store credit card, debit card, or banking information on its servers.

 

Comments

When visitors leave comments on our website, we collect the information shown in the comment form along with the visitor’s IP address and browser information to help detect spam.

An anonymized string created from your email address may be provided to the Gravatar service. The Gravatar privacy policy is available at https://automattic.com/privacy/.

After approval, your profile picture may be publicly visible alongside your comment.

 

Media Uploads

If you upload images or other media to our website, you should avoid uploading files containing embedded location data (EXIF GPS).

Visitors to the website may be able to download and extract location information from uploaded files.

 

Cookies

Crafio uses cookies to improve your browsing and shopping experience.

Cookies may be used to:

  • Keep you logged into your account

  • Save your preferences

  • Maintain shopping cart contents

  • Improve website performance

  • Analyze website traffic

  • Enhance user experience

If you leave a comment, you may choose to save your information in cookies for your convenience.

Login cookies typically last for two days, while display preference cookies may remain for one year. Selecting the “Remember Me” option may extend login sessions.

You can disable cookies through your browser settings, although some features of the website may not function properly.

 

Marketing Communications

We may send:

  • Order confirmations

  • Shipping updates

  • Account notifications

  • Customer support communications

  • Promotional emails

  • Special offers and updates

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in our emails.

 

Embedded Content From Other Websites

Pages on this website may include embedded content such as videos, images, or articles from other websites.

Embedded content behaves exactly as if you had visited the third-party website directly. These websites may collect data, use cookies, and monitor your interaction with their content.

 

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve our products and services

  • Personalize your shopping experience

  • Send updates and notifications

  • Prevent fraud and unauthorized activities

  • Comply with legal obligations

  • Analyze website performance and usage

 

Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • Technical service providers

  • Analytics services

  • Customer support tools

  • Spam detection services

We do not sell, rent, or trade your personal information to third parties.

 

Data Retention

We retain your personal information for as long as necessary to:

  • Maintain your account

  • Process transactions

  • Provide customer support

  • Meet legal obligations

  • Resolve disputes

  • Prevent fraud and abuse

Comments and related metadata may be retained indefinitely.

 

Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Delete your personal information where legally permitted

  • Receive a copy of your personal data

Certain information may be retained when required for legal, security, tax, or administrative purposes.

 

Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Crafio does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to remove it.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.

 

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our website or our official support channels.

Website: https://crafio.in/contact-us